Well, after many emails and trying to decipher exactly what was being said...it sounds like they will be sending me another backpack at no charge to me. Yep, 2 bags for the price of 1. I said they could have the orange bag back, but I would not pay return shipping as it was not my mistake...and they said to simply keep it as a gift.
Now let’s just see if the second bag they send is the correct color.
Should be here late this week or early next week.